Hugo’s Ice Creamery Privacy Policy

Last updated: 12 August 2026

Hugo’s Ice Creamery respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store and disclose personal information when you interact with us, including through our website, social media, competitions, promotions, wholesale enquiries, advertising and other business activities.

Information we may collect

Depending on how you interact with Hugo’s Ice Creamery, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Business name and business type

  • Business or delivery address, suburb and state

  • Information you provide when making a wholesale or stockist enquiry

  • Information relating to orders, purchases or supply enquiries

  • Information you provide when entering competitions or promotions

  • Marketing preferences and consent

  • Information submitted through forms on our website, social media platforms or advertising

  • Any other information you choose to provide when contacting us

How we collect information

We may collect personal information when you:

  • Contact us by email, phone or social media

  • Complete a form on our website

  • Submit a lead form through Facebook, Instagram or another advertising platform

  • Make a wholesale or stockist enquiry

  • Place an order or enquire about our products

  • Enter a competition or promotion

  • Subscribe to our email or SMS communications

  • Otherwise interact with Hugo’s Ice Creamery

Some information may also be provided to us by service providers and platforms that you interact with, subject to your settings and their privacy policies.

How we use your information

We may use personal information to:

  • Respond to enquiries

  • Contact prospective or existing retailers, stockists and wholesale customers

  • Provide information about our products, pricing, promotions and supply options

  • Process and manage orders

  • Administer competitions and promotions

  • Provide customer service

  • Maintain our customer and wholesale records

  • Improve our products, services, advertising and communications

  • Send marketing communications where you have consented to receive them

  • Comply with legal and regulatory requirements

Submitting an enquiry does not automatically subscribe you to marketing communications. Where marketing consent is required, we will request it separately.

Marketing communications

If you choose to subscribe to Hugo’s Ice Creamery marketing communications, we may contact you by email or SMS with news, promotions, product information and other updates.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Third-party service providers

We may use third-party services to help operate our business, website, customer communications, advertising and record keeping. These may include services such as website hosting providers, email and CRM platforms, payment providers, delivery providers, Meta (including Facebook and Instagram), and other technology or business service providers.

These providers may process personal information on our behalf where reasonably necessary to provide their services.

Some service providers may store or process information outside Australia. Where this occurs, information may be subject to the privacy and data protection laws of the countries in which it is processed.

Facebook, Instagram and advertising lead forms

If you submit your information through a Hugo’s Ice Creamery advertisement or lead form on Facebook or Instagram, the information you provide may be supplied to Hugo’s Ice Creamery by Meta.

We may use that information to respond to your enquiry and contact you about the products, wholesale opportunities or other information you requested.

Your use of Facebook and Instagram is also subject to Meta’s own privacy practices and policies.

Competitions and promotions

When you enter a Hugo’s Ice Creamery competition or promotion, we may collect information required to administer the promotion, contact entrants and winners, verify eligibility and deliver prizes.

Entering a competition does not automatically subscribe you to marketing communications unless you separately choose to opt in.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using systems and service providers used to operate Hugo’s Ice Creamery.

Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Privacy enquiries

If you have a question or concern about this Privacy Policy or how Hugo’s Ice Creamery handles your personal information, please contact:

Hugo’s Ice Creamery
Email: info@hugosicecreamery.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on our website with the date it was last updated.